Nowadays, agile customer relationship management systems are gaining importance. Today's business professionals must take full advantage of every possible revenue stream and with the right CRM system, leveraging big data to gain a better understanding of your clients and maintaining customer relationships has become easier now. This article discusses the five most important CRM trends for the year 2017. They are: Mobile CRM and Telecommuting, Mass Cloud Migration, Scalability, CRM Integration, and Artificial Intelligence. Read more at: http://it.toolbox.com/blogs/insidecrm/5-important-crm-trends-for-2017-75959