Interactions that happen generally in normal retail business are important, but are seldom recorded. Online business has the advantage of recording information like how long a customer spent looking at different items, which items or words they searched, even what items they put into their shopping cart and later removed. But, nowadays, with the help of IoT and advanced analytics, the offline business can track the sentiments of customers and automate the process. This article discusses how IoT can feed customer data into the retail CRM system. Read more at: http://it.toolbox.com/blogs/insidecrm/4-ways-the-iot-can-feed-customer-data-into-retail-crm-databases-76111