78% of the companies have dedicated social media teams and only 26% of the companies have social media as the part of their marketing strategy. This shows that, they don't recognize the value of social media marketing and they don't trust social media data for decision making. Companies using social media for marketing or promotion mainly use two strategies for monitoring:
• Restrict to hash tag mentions: A strategy that leads to high precision at the cost of many missed mentions.
• Unrestricted keyword search: An approach that could generate numerous false positives.
But these strategies lead to false results. Now the question arises how to monitor social media accurately?
Rohini Srihari (Chief Scientist at SmartFocus and a contributor to Econsultancy) in her article “how reliable are social analytics?” talked about several ways for monitoring social media accurately. Some of them are:
• For comparison across brands and different content sources, you should consider the various features like share of voice, sentiments, sudden spikes etc.
• Sentimental analysis is best for analyzing trends like change in public perception.
• For location based analytics, a researcher should ensure that a sufficient number of samples have been obtained.
To know more follow this link: https://econsultancy.com/blog/66466-how-reliable-are-social-analytics/