Nowadays, business is moving faster and getting more demanding due to the increased competition and consumer expectations that come from online and mobile-centred economy. Now, meeting these demands requires managing customer experience at every touch point, and that is in turn putting added importance on automation, artificial intelligence, big data and analytics. CRM is also coming up with some innovations. Here are five of the CRM innovations which are coming up and will help your business to handle today’s market demands. They are:
1. Automatic Workflow Adjustment
2. Chatbots and Conversational Interfaces
3. Automatic Data Entry
4. IoT Integration
5. Customization
Read more at: : http://it.toolbox.com/blogs/insidecrm/five-crm-innovations-youll-see-in-2018-78395