The sales team must know how to use CRM as CRM application is a good tool to boost sales as per the belief of many organizations. But, they must know how to use CRM application. The sales team will not value unless they know how to use it. So, organizations must create a CRM training program that helps your sales force understand the value of the CRM system. Read more at: http://it.toolbox.com/blogs/insidecrm/creating-a-super-sales-force-through-crm-training-69896