/home/leansigm/public_html/components/com_easyblog/services<title>How VoIP & UC Systems is helping organizations</title>
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	<h1>How VoIP & UC Systems is helping organizations</h1>
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			<span class="post-date">Oct 13</span>

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				Posted by <a href="/forum/user/443-piu-banerjee">Piu Banerjee</a>				in <a href="/resources/sigmaway-blog/analytics">Analytics</a>			</span>
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	<p><span style="font-size: 11.0pt; line-height: 107%; font-family: 'Calibri',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: PMingLiU; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">VoIP and unified communication (UC) systems can track a wide range of data, from the most common types of support to multi-channel call volume. The amount of &nbsp;business intelligence (BI)data &nbsp;generated by these solutions, allow companies to streamline customer support operations, improve customer experience, and use their resources more effectively. In short, VoIP and UC systems offer a treasure of business intelligence data. Companies can use this data to optimize customer support, improve the customer experience, and identify potential issues to fix. Read more at:&nbsp;</span><a href="http://it.toolbox.com/blogs/voip-news/let-voip-analytics-help-your-business-intelligence-70078" target="_blank">http://it.toolbox.com/blogs/voip-news/let-voip-analytics-help-your-business-intelligence-70078</a></p>
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		<a href="/blog/tags/voip-and-unified-communication-systems">
		<span itemprop="keywords">VoIP and unified communication systems</span>
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		<a href="/blog/tags/business-intelligence-data">
		<span itemprop="keywords">business intelligence data</span>
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		<a href="/blog/tags/streamline-customer-support-operations">
		<span itemprop="keywords">streamline customer support operations</span>
	</a>
		<a href="/blog/tags/improve-customer-experience">
		<span itemprop="keywords">improve customer experience</span>
	</a>
		<a href="/blog/tags/optimize-customer-support">
		<span itemprop="keywords">optimize customer support</span>
	</a>
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