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According to the author, those firms which have incorporated lean six sigma in their businesses, are growing by leaps and bounds. Following are the strategic process improvement trends in the top-notch firms, extracted by the author: 1) Creating the best process practices for future, rather than absorbing the best practices from other firms. 2) Introducing the new technologies in the firm for the convenience of the clients. 3) Adapting to the changing technology and artificial intelligence and being updated about the frequent changes. 4) Eliminating the complexities and switching to simple, hassle-free and practical ways, by embracing lean six sigma. Read more at http://www.boomer.com/single-post/2017/05/18/5-Process-Improvement-Strategy-Trends-of-Future-Ready-Firms
Lean Six Sigma eliminates waste of physical resources, time, effort and talent, while assuring quality in production and organizational processes. Research has shown that firms that successfully implement Six Sigma perform better in virtually every business category, including return on sales, return on investment, employment growth, and share price increase.
To know more, read the following article at isixsigma.com, which lists out 8 steps that should be followed to implement “Lean Six Sigma” in an organization:
Nowadays, many other industries like financial services and banking sectors are also actively interested on data analysis and Lean Six Sigma tools to improve processes.
Rod Toro is a business process improvement manager at Edward Jones. In this article, he talks about a Lean Six Sigma project for the service division of his company to improve customer satisfaction.
Toro says, "We were faced with understanding how we can better meet increasing service demands and give better overall customer service,"
With an increase in service calls, the main challenge was to provide timely, accurate, professional and highly customized service to the customer.
The main focus was to identify various metrics to distinguish the right associate for the right skill, also to streamlining the process in a more efficient manner.
To know more about how the whole process was taken care of through Design of Experiments (DOE) tools in Minitab please follow the link below:
Hospitals tend to be less hierarchical than manufacturing, requiring building consensus among stakeholders before taking action. In addition to cost cutting in healthcare, Lean initiatives improve patient safety and reimbursement rates and create new standards. Lean combined with Six Sigma, a process-improvement strategy, can help in reducing variability in business processes. An article by Susan D. Hall, experienced writer and editor in Dallas, talks about how Lean Six Sigma improves outcomes and saves costs by employing better care coordination and implementing a culture of efficiency, data-rich technology and real-time operation performance measurement.
To know more visit http://www.fiercehealthcare.com/story/lean-leadership-healthcare-what-does-it-take/2012-08-22
The 25-bed critical access Monadnock Community Hospital faced a huge deficit as a direct result of an unexpected ice-storm that hit the state of New Hampshire in December 2008, causing a two-week power outage. The hospital was in deep financial trouble.Fortunately for the hospital and the region, the hospital management had decided to look into various options to bail the hospital out of this crisis. The hospital's lab department had some success following a lean Six Sigma model, so the hospital authority pursued the strategy hospital-wide. Mr. Peter L. Gosline, president and CEO of Monadnock Community Hospital, had highlighted the success of the hospital's five-year "lean" journey during the American College of Healthcare Executive's 2014 Congress in Chicago, a model that he estimates has saved the organization $1 million a year!
To read more, visit the link address given below:
Lean Six Sigma is a managerial concept combining Lean and Six Sigma that results in the elimination of eight kinds of wastes / muda (classified as Defects, Overproduction, Waiting, Non-Utilized Talent, Transportation, Inventory, Motion, Extra-Processing) and an improved capability of performance. The term Six Sigma is statistically based on the provision of goods and service at a rate of 3.4 defects per million opportunities (DPMO). A mnemonic for the wastes is "DOWNTIME”.
Over the years, this methodology has helped many firms to achieve process & output improvement. However, how about implementing lean six sigma concept to improve operating a city? That’s interesting! That was beyond our imagination. However, Tyler, a city located in Texas, United States, implemented Lean Six Sigma concepts to manage various projects and of course, with a saving of 5 Million US dollars, it can be said that the result was in its favour! Tyler Senior Public Relations Specialist Serena Butcher said the idea behind Lean Six Sigma is to identify waste and variation, so the city can save time and money and overall be more efficient. Mayor Barbara Bass also addressed attendees in a recent gathering to celebrate their success, saying, “In five short years, we’ve changed the culture of how we look at our jobs at city hall.”
To read more about how implementing Lean Six Sigma concepts actually worked for the City of Tyler, visit the following link address:
Robust demand for continuous improvement talent remains concentrated on lean skill sets, but Six Sigma shows renewed strength in a new study. A survey conducted by the Avery Point Group on 7097 internet job postings revealed the changing demands landscape for lean and Six Sigma talent.
To read more, visit the following link:
http://www.industryweek.com/lean-six-sigma/demand-six-sigma-talent-staging-comeback
As most manufacturing firms know, Lean Six Sigma is a proven way to improve operations. It works best when initiatives are aligned with the broader strategic goals of the company. However, Six Sigma initiatives must be aligned directly to a company's business goals. Senior leaders face a lot of challenges as they try to connect day-to-day activities with strategy. Lean Six Sigma initiatives address these strategic gaps and issues, generating breakthrough performance. Leading companies, that have adopted the Six Sigma methodology, have seen major improvements in their processes. Initiatives are originally sought by adopting what we call a Focused Lean Six Sigma approach. This approach takes a different perspective to create long-lasting change.
For call centres too, to make your task easy, there are different performance management solutions that you can put to use to know various aspects – out of which you can make out areas of improvements. But for this, you have to know how to use your performance management solution. Read more at:
GoSigmaWay Consulting Services [www.gosigmaway.com] offers various training programs on “Lean six sigma”, apart from their arsenal of cutting edge consultancy solutions to enable your organization achieve its performance goals.