Why do AI systems need human intervention?

Each one of us have experienced Artificial Intelligence (AI) in our daily lives- from customized Netflix recommendations to personalized Spotify playlists to voice assistants like Alexa – all of these show how integral AI-enabled systems have become a part of our lives.

On the business front, most organizations are heavily investing in AI/ML capabilities. Whether it is automation of critical business processes, building an omni-channel supply chain or empowering customer-facing teams with chatbots, AI based systems significantly reduce manual work and costs for businesses leading to higher profitability.

However, Machine-learning systems are only as good as the data the are trained upon. Many AI experts believe that AI should be trained not only on simple worst-case scenarios but also on historical events like the Great Depression of 1930s, the 2007-08 financial crisis and the current COVID-19 pandemic.

Today, as humans rely on AI, they cannot leave AI to function by itself without human oversight because machines do not possess a moral or social compass. AI is as good as the data it is trained upon, which, may reflect the bias and though process of its creators.