/home/leansigm/public_html/components/com_easyblog/services Call center going the cloud way
By Nitin Sinha on Thursday, 29 May 2014
Category: Contact Center & Shared Services

Call center going the cloud way

In an article written by  Robert DeFrancesco ,a seasoned tech-stock analyst, we come to know about how call centers around the world are moving to cloud services.Cloud penetration among call centers is going to be around 13% in next two years.Call centers are looking to spend less by investing less in old legacy systems and making a successful transition to cloud.Another big reason for moving call center to cloud is the moving of actual CRM software to cloud.

For more information please visit:-

http://www.cmswire.com/cms/customer-experience/cloud-disruption-in-the-call-center-025349.php

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