/home/leansigm/public_html/components/com_easyblog/services<title>Call Center management: A new product</title>
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	<h1>Call Center management: A new product</h1>
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			<span class="post-date">Oct 24</span>

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				Posted by <a href="/forum/user/443-piu-banerjee">Piu Banerjee</a>				in <a href="/resources/sigmaway-blog/contact-center-shared-services">Contact Center &amp; Shared Services</a>			</span>
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	<p><span style="font-size: 11.0pt; line-height: 107%; font-family: 'Calibri',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: PMingLiU; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">AdvaTel, an Australian software company, developed BestTime, a product which improves productivity and also enhances customer experience. With the help of BestTime, potential callers can choose to receive a reminder via SMS or web page notification when the call waiting time is lower and it also helps in better management of a call center. Read more at:&nbsp;</span><a href="http://www.contactcenterworld.com/view/contact-center-news/totally-new-concept-in-call-center-management.aspx" target="_blank">http://www.contactcenterworld.com/view/contact-center-news/totally-new-concept-in-call-center-management.aspx</a></p>
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		<a href="/blog/tags/customer-experience-1">
		<span itemprop="keywords">customer experience</span>
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		<a href="/blog/tags/call-center">
		<span itemprop="keywords">Call Center</span>
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		<a href="/blog/tags/potential-callers">
		<span itemprop="keywords">Potential callers</span>
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		<a href="/blog/tags/call-waiting-time">
		<span itemprop="keywords">Call Waiting Time</span>
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		<a href="/blog/tags/call-center-management">
		<span itemprop="keywords">Call Center Management</span>
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