Genesys, a provider of customer experience and contact center solutions, has entered into an agreement with Zendesk, a software development company, to integrate Genesys cloud contact center solution with Zendesk customer service platform.The partnership will help both companies to deliver a powerful cloud-based customer experience solution and will help to expand market opportunities globally.
To read more, visit the following link:http://www.infotechlead.com/2014/05/13/genesys-integrates-cloud-contact-center-zendesk-platform-22652