/home/leansigm/public_html/components/com_easyblog/services<title>IVR Design can help in improving customer experiences</title>
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	<h1>IVR Design can help in improving customer experiences</h1>
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			<span class="post-date">Oct 06</span>

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				Posted by <a href="/forum/user/443-piu-banerjee">Piu Banerjee</a>				in <a href="/resources/sigmaway-blog/contact-center-shared-services">Contact Center &amp; Shared Services</a>			</span>
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	<p class="MsoNormal">Interactive Voice Response is important for any call center. But, what is an Interactive Voice response or IVR? It is a technology that makes customer interactions efficient and streamlined. Some IVR’s are complex in design. Some companies don’t use IVR, and others have such a poor design. Richard Manulkin (Connect First), writes in this article some tips on how an IVR design can help in improving customer service.Read more at:&nbsp;<a href="http://www.callcentertimes.com/Home/tabid/37/ctl/NewsArticle/mid/395/CategoryID/1/NewsID/861/Default.aspx" target="_blank" style="font-family: Calibri, sans-serif; font-size: 11pt; line-height: 107%;">http://www.callcentertimes.com/Home/tabid/37/ctl/NewsArticle/mid/395/CategoryID/1/NewsID/861/Default.aspx</a></p>
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		<a href="/blog/tags/interactive-voice-response">
		<span itemprop="keywords">Interactive Voice Response</span>
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		<a href="/blog/tags/ivr">
		<span itemprop="keywords">IVR</span>
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		<a href="/blog/tags/customer-experience-1">
		<span itemprop="keywords">customer experience</span>
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		<a href="/blog/tags/ivr-design">
		<span itemprop="keywords">IVR Design</span>
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		<a href="/blog/tags/automated-system">
		<span itemprop="keywords">automated system</span>
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