Social media has changed the retail environment by becoming the new consumer watchdog and has bring forth new challenges. It has changed the way people see news and learn about new products. If used wisely, mobile, digital and social media can be a powerful business weapon. Another great weapon is Customer service! For instance a good customer service where you resolve a problem quickly can have a great influence on repeat purchases. By being ferociously committed to customer service you can contribute to the success of your company. We need to remember a few basics-
1- Understanding customer needs- its very important to listen and show interest in customer needs.
2-Stepping into your customer’s shoes- Human beings like to be treated nicely so it’s important to show the customers you care about them and they matter.
3-Providing extra benefits- Going beyond customer’s expectation insures speedy success.
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