/home/leansigm/public_html/components/com_easyblog/services<title>A look at quality improvement in financial services</title>
<script type="text/javascript">
window.print();
</script>
<div id="blog-title">
	<h1>A look at quality improvement in financial services</h1>
</div>

<div class="title-wrapper no-avatar">
	<div class="meta1">
		<div class="inner">
			<span class="post-date">May 19</span>

			<span class="post-category">
				Posted by <a href="/forum/user/510-saumak-mitra">Saumak Mitra</a>				in <a href="/resources/sigmaway-blog/continuous-process-improvement">Continuous  Process Improvement</a>			</span>
		</div>
	</div>
</div>


<div class="post-content clearfix">
		
	<p>Nowadays, many other industries like financial services and banking sectors are also actively interested on data analysis and Lean Six Sigma tools to improve processes.<br />Rod Toro is a business process improvement manager at Edward Jones. In this article, he talks about a Lean Six Sigma project for the service division of his company to improve customer satisfaction.<br />Toro says, "We were faced with understanding how we can better meet increasing service demands and give better overall customer service,"<br />With an increase in service calls, the main challenge was to provide timely, accurate, professional and highly customized service to the customer.<br />The main focus was to identify various metrics to distinguish the right associate for the right skill, also to streamlining the process in a more efficient manner.<br />To know more about how the whole process was taken care of through Design of Experiments (DOE) tools in Minitab please follow the link below:&nbsp;</p>
<p class="MsoListParagraph"><a href="http://blog.minitab.com/blog/real-world-quality-improvement/hello-how-can-i-help-you-a-look-at-quality-improvement-in-financial-services" target="'_blank&quot;">http://blog.minitab.com/blog/real-world-quality-improvement/hello-how-can-i-help-you-a-look-at-quality-improvement-in-financial-services</a></p></div>

<div class="post-copyright clearfix">
	</div>

<div class="post-tags">
	Tags
		<a href="/blog/tags/lean-six-sigma">
		<span itemprop="keywords">Lean Six Sigma</span>
	</a>
		<a href="/blog/tags/dfss">
		<span itemprop="keywords">DFSS</span>
	</a>
		<a href="/blog/tags/continuous-process-improvement">
		<span itemprop="keywords">continuous process improvement</span>
	</a>
	</div>

<a rel="nofollow" onclick="window.print();" title="PRINT" href="javascript: void(0)">PRINT</a>