The only possible way to ensure public safety and act against the financial ruin or loss of the company's reputation is to know how and when to respond. The timing of a crisis cannot be predicted with certainty but crisis management plays a crucial role to ensure that the company stands in the wake of an unexpected and unfortunate mishap.
Steps to be followed for management of crisis are :
- Messaging is a fickle art - A humble dosage of humanity and being transparent is the best policy. It is important to provide the information about the issue to the public in a polite manner.
- Restoring and rebuilding your reputation through media - Working with the media is the best way for restoring people's trust.
For further details on crisis management, please follow the link :
http://www.business2community.com/crisis-management/need-crisis-management-01239230