Indian Railways has solved many issues of distressed passengers using social media platforms. Railway Minister Suresh Prabhu said in his rail budget speech that his ministry had set up a social media cell responsible for taking action on passengers' request for help. After turning social media for feedback and complaint redressal mechanism, Railways are helping their passengers more efficiently. To know more, please read the article of Hindustan times -: http://www.hindustantimes.com/india/how-railways-is-acing-social-media-to-help-passengers-in-distress/story-O0mWmcHVSh8iyxatmeMMZK.html