/home/leansigm/public_html/components/com_easyblog/services<title>How courier management is helping organizations</title>
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	<h1>How courier management is helping organizations</h1>
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			<span class="post-date">Sep 22</span>

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				Posted by <a href="/forum/user/443-piu-banerjee">Piu Banerjee</a>				in <a href="/resources/sigmaway-blog/market-research-service-companies">Market Intelligence</a>			</span>
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	<p><span style="font-size: 11.0pt; line-height: 107%; font-family: 'Calibri',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: PMingLiU; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">Delivery plays an important role in customer experience. Customer-centricity is the buzzword in today’s business. Couriers are just an extension of your service and a smooth reliable delivery is key to secure customer loyalty and repeat business.  So, every aspect of a customer transaction needs to be perfect, including delivery. Online shoppers expect delivery when &amp; where it was promised. Customers expect brilliant service, and price will always be an important factor when choosing delivery methods for multi-channel distribution.  Companies must think in terms of CBA i.e. <a title="Market intelligence" href="/our-services/market-intelligence-service-company.html" target="_blank" rel="noopener noreferrer">customer oriented</a>, brilliant delivery and affordable prices if they want to succeed in multi-channel distribution. Ian Newcombe (MD of Multi-Channel Solutions) writes in his article about ABC of courier management. Read more at:  </span><a href="http://www.business2community.com/product-management/abc-courier-management-01330361" target="_blank" rel="noopener noreferrer">http://www.business2community.com/product-management/abc-courier-management-01330361</a></p>
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		<a href="/blog/tags/customer-transaction">
		<span itemprop="keywords">customer transaction</span>
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		<a href="/blog/tags/multi-channel-distribution">
		<span itemprop="keywords">multi-channel distribution</span>
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		<a href="/blog/tags/customer-loyalty-and-repeat-business">
		<span itemprop="keywords">customer loyalty and repeat business</span>
	</a>
		<a href="/blog/tags/courier-management">
		<span itemprop="keywords">courier management</span>
	</a>
		<a href="/blog/tags/customer-experience-1">
		<span itemprop="keywords">customer experience</span>
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