A recent survey has revealed that brands active on social media gather bad reputation for their qualitatively poor customer service. Brands should improvise techniques to improve customer service keeping in mind the statistics revealed by the survey. Brands should allow people to post on their pages in social media only if they intend to review and respond to those. Responding to queries could simply involve thanking the customer for their valuable feedback and also complaints should be never left unattended. Customer service team should be made a part of the social media so as to provide a better social media customer service. Read more at: http://www.business2community.com/social-media/state-social-media-customer-service-experience-01251083