On premise CRM solutions are fading away and cloud-based CRM systems are the future.  According to Jim Desler, director of corporate communications for Microsoft, “The cloud opens up new possibilities and benefits for our customers”. Most software benefits from the cloud model, but the gains from placing CRM in the cloud are finding more customers. This article link describes reasons why businesses are moving to cloud CRM and how the cloud has changed the space. Read more at: http://it.toolbox.com/blogs/insidecrm/five-ways-the-cloud-changes-crm-71206

Cloud based Customer Relationship Management  system helps in follow ups after getting leads. Cloud-based CRM systems also helps in providing an overview of sales, customer service, and prospective clients. Some systems also contain features that provide guidance on what your sales team can say in relevant follow-up efforts. In some CRM system, one can set up automated follow ups that in turn helps salesperson minimize their work. Salesperson can capture, save, and upload customer data into a cloud-based CRM system and this helps to reach out to leads within minutes. Some CRM software is designed to filter cold leads based on time. To read more about cloud based CRM systems, follow Anthony Ortega (analyst with Studio B)’s article link: http://it.toolbox.com/blogs/insidecrm/cloudbased-crm-helps-your-business-followups-62898