Communications and collaborations are not the same things. Decision-makers need to look at how employees have been collaborating, how well current applications are supporting this, and what their collaboration needs will be going forward. Technology is changing so quickly, impacting not only the applications  but also end user expectations about using them. Jon Arnold (Principal of J Arnold & Associates) writes in his article about interconnected challenges for making the right decisions around collaboration, and the success factors. Read more at: http://it.toolbox.com/blogs/voip-news/collaboration-buying-decisions-three-keys-to-success-70223