Nowadays, the demand for home-based agents and hosted contact services is increasing and is affecting the dynamics of the provider ecosystem, which results in contributing new challenges and opportunities. According to a survey, it was found that the employee population, as a whole, grew by 1.8% from 2014 to 2015, while the employee population that telecommutes grew an impressive 6.5%. A new forecast issued by International Data Corporation (IDC) estimates that U.S. spending on customer care BPO using home-based delivery resources is increasing at a CAGR of 25.1% to $6.1 billion in 2017. Dave Walsh (StatesideBPO), writes in his article about why businesses are embracing the home-based agent model. Read more at: http://www.callcentertimes.com/Home/tabid/37/ctl/NewsArticle/mid/395/CategoryID/1/NewsID/1087/Default.aspx