The key to develop the infrastructure and development of a company ultimately lies in the incorporating the voice of the structure of the company at different levels. It should not only include the voice of the customer and employee of the organization but the voice of market, business and other important factor of a company as well. To improve the customer experience there is always a need of taking into account the voices of the company. The voice of partners in the venture, the voice of the customer in giving feedback, the voice of the employee about the experience, the voice of the business in dealing financial matters and the voice of the market in the competitive scenario are equally important for a sustainable business. The voice of the reason gives an added advantage when the company is at stake. Thus, to maintain the balance of an organization the voice in the process and working of a company is real important.

Read more at: 

 http://www.business2community.com/customer-experience/the-many-voices-of-customer-experience-01271514

5S is a methodology used initially to organize workplaces to be more efficient and streamlined thereby consistently striving for more outputs, lower costs and less waste. So in essence, as this is what Continuous Improvement is mostly about, 5S is one of the commonly used Continuous Improvement tools. 5S is widely believed to have originated or least initially widely used in Japan and the term 5S is derived from 5 Japanese words- seiri, seiton, seiso, seiketsu and shitsuke which loosely translated into English stand for: sort, simplify, shine, standardize and sustain. The principle activities taking place at each of the stages are: Sort - All unnecessary items, parts, files, supplies are removed from the area

Simplify – (or Set in Order) – A place is created for everything and everything is stored in its place

Shine – (Sweep) – Clean up the area

Standardize – Apply the same standard throughout (to other similar areas)

Sustain – Maintain the new standard and avoid slipping back to old habits

To know about practical recommendations to make 5S a key part of the Continuous Improvement machinery, regardless of the type of business visit:http://smallbizkaizen.com/index.php/2010/08/5s-business-benefit