In today’s world, your existing and potential customers have myriad touch points to interact with your business and its associated ecosystem i.e. your vendors, suppliers, competitors, regulatory bodies and other customers. These interactions can be leveraged for predicting future behavior and managing the customer lifecycle in an optimal manner.
SigmaWay can deliver a predictive analytics solution that enables comprehensive customer lifecycle management across the Acquisition, Service Delivery, Retention and Termination/Win-Back phase.
Acquistion
- Email Targeting
- Behavioral based Advertising
- Sales force optimization
- Marketing campaign Response modeling
Service Delivery
- Integrated Channel Management (Website content, chat, videos)
- Product Recommendation systems for cross sell and up-sell
- Effort Optimization for Collections
- Portfolio Risk Management
- Workforce Management
Retention
- Proactive Issue Resolution
- Churn Modeling
Termination/Win-Backs
- Predict Fraudulent Behavior
- Silent Attrition Campaigns
You can engage us in :
- An on-demand short term project – we solve for time bound, specific questions that your business has
- A long term ongoing assignment – our consultants partner with you for a longer period of time to meet your ongoing needs
Contact us today for a “proof of concept” of what our Analysts can do for you !
+1 727 490 3166
+91 1147044570
