A customer relationship management (CRM) is a database which keeps all the data about the customers, their name, what they like. It determines which factor is driving the customers and which makes them angry. CRM works efficiently, when the customer calls, gives all the information like customers' name, age, if he has some disability, his all transactions with the company. All this information comes up on a single screen. CRM also has many key features which will help to know about the system. Read more at: https://www.callcentrehelper.com/an-introduction-to-customer-relationship-management-crm-systems-88296.htm

 Customers get to know about any product from the sales professionals, and sales people use certain key tips to attract the customers. Now, as the technology is advanced, people get to know about all the products, specifications, alternatives and the reviews from the customers who already used it through social media. Sales people use big data have to research on customer behavior. Big data have transformed customer behaviors. Nowadays, sales and marketing professionals also take advantage of these conversions to study the customer behavior and plan accordingly for the promotions and advertising events. Read more at: 

http://bigdataanalyticsnews.com/big-data-has-proved-to-be-the-absolute-enhancer-of-business-sales/

Websites must be designed keeping visitors in mind.  The website should also be properly organized. It is always advisable to make the site mobile compatible and can be accessed by everyone, including the blind, elderly, or physically challenged. The pages must load quickly, must be mobile compatible. All browsers should be compatible. Read more at: http://it.toolbox.com/blogs/understanding-crm/the-importance-of-a-user-friendly-site-73572

Advertisement program has been changed a lot from past years. Social media is the main advertisement platform. For social media, Salesforce is the foundation for managing customer relationships in the cloud, boasting a suite of solutions that helps users track customer journeys and deliver personalized, unique marketing experiences. Here are four ways to harness the power of Salesforce's CRM data to better personalize and customize customer experience: developing a journey map, build a beautifully-designed and user friendly website, use email to communicate with the customers, give product recommendations. Read more at: http://www.cmswire.com/customer-experience/4-ways-to-harness-salesforce-data-for-marketing-power/

Go see, ask why, show respect. The words of Toyota chairman Fujio Cho is really increasing its importance to business. Customer reviews and input from the front-line teams who create real value through their direct dealings with products, services are helping companies to grow their business. Ivan Seselj (CEO of Promapp Solutions) writes an article about the factors we should do to grow our business. They are: Suggestion, Lessons from the DMV, Voting with Tweets & Feet, Empower Your Front-Line Staff, changing the rules, Appreciating Customers. Read more at: http://www.cmswire.com/leadership/see-the-world-through-your-customers-eyes/

Business firms invest in Customer Relationship Management or CRM to maintain their database and contacts, along with other aspects to help them truly succeed. It's really important which features they are choosing. This article explores which features small business firms should choose to increase their ROI. They are: Sales and Lead Generation, The Versatile Access to Your CRM Software, Flexibility and Integration capabilities, Automating the day to day activities, Sales pipeline tracking. Read more at: http://it.toolbox.com/blogs/insidecrm/5-crm-features-that-are-unknown-to-small-organizations-73499

Microsoft launched Cortana 2 years ago to give a competition to Apple's Siri and Google Now. The Cortana is an intelligent personal assistant created by Microsoft for Windows Phone 8.1 and Windows 10 Mobile.   The goal was to develop something that would give enterprise users the ability to query data sets easily. Read more at: http://www.cmswire.com/mobile-enterprise/microsoft-just-loves-cortana/

Advertising is an important factor to bring new customers to your business. It will be a smart decision to get involved in social media advertising for your business because every person is spending a lot of time on social media every day. Sahail Ashraf (An award-winning writer and content marketer) writes an article about how beginners should start their social media advertising. Read more at:

http://www.business2community.com/social-media/beginners-guide-social-media-advertising-01500346#Ooeus2bi5wg5BpMP.97

The Internet is giving us so much opportunity to improve our writing, presentation on any topic. Some marketing tools are really helpful and time saving, above all we can learn anything on our own by using these marketing tools. Kasia Perzyńska (a reliable and independent SaaS Marketer) writes an article about what marketing tools we must use in our daily lives. She also writes the details about these marketing tools which will help all the readers. Read more at:

http://www.business2community.com/marketing/list-marketing-tools-wont-able-live-without-01557227#ujDA9eTgUAZiPfGB.97

Predictive analytics solutions promise to help predict customer behavior. It requires more complex inputs, analyses and interpretations than many other systems. Good predictive analytics can become a powerful tool in the marketing process to help marketers make better decisions about the content they serve their customers. Tjeerd Brenninkmeijer (co-founder of Hippo) and Arjé Cahn (co-founder of Hippo, Amsterdam, Boston), write in this article link about why predictive analytics can become powerful and unavoidable force in the content market. Read more at: http://www.cmswire.com/digital-marketing/get-ready-for-predictive-content-analytics/

The way of taking a decision to buy a product has been changed. Now customers prefer and trust visual content that comes from real people over other forms of advertisements. It's an easy job for the company to 'like,' 'comment,' and share the photos customers post about their brand on social media. Juliet Carnoy (marketing manager at Pixlee) writes in her article about three user-generated content pitfalls they need to stay away from. These are: 1. don't forget to permit content, 2. don't feature only a subset of your customers, and 3. don't close off conversations. There are numerous benefits for incorporating user-generated content. Any brand can easily achieve great results by avoiding above mentioned mistakes. Read more at:http://www.socialmediatoday.com/marketing/3-user-generated-content-marketing-mistakes-avoid

Although a vast amount of data available on the internet, we can't simply use that data because they are using different APIs, different languages, different point of access. The Open Data Protocol (OData) solves this problem. It helps the users to make a critical decision as it gives real time data from different systems. It can become the standard protocol of choice for mobile and cloud apps in the increasingly agile enterprise, as it allows users to analyze data in real-time from any number of sources. Read more at: http://www.cmswire.com/web-cms/why-odata-may-be-a-marketers-best-friend/