How VoIP can reduce fraud

Nowadays, hackers are using VoIP as a tool for fraud. Banks and institutions are using voice biometrics for security and to speed up transactions. Voice biometrics is becoming popular with call centers because they use the technology as part of authentication process which verifies the identity of customers.  Voice analytics is another way VoIP can work to detect fraud. Through voice analytics, call centers and other institutions can automatically monitor and record calls & turn a call into text for further machine processing. To know more, follow Doug Mohney (editor-in-chief of HD Voice News)’s article at: http://it.toolbox.com/blogs/voip-news/4-ways-voip-can-reduce-fraud-70005