In a recent research it was found that cloud-based CRM solutions account for 47% of deployments due to their price accessibility, ease of deployment, and integration with other cloud-based applications. If your CRM doesn’t work properly, most of the departments will find difficult to operate. A thorough service level agreement (SLA) is a necessary part of protecting your business operations. There are a few key areas you need covered. Read more at: http://it.toolbox.com/blogs/insidecrm/5-sla-areas-you-cant-skip-with-a-cloudbased-crm-69747