Crazy Egg

1. 9 Call Center Interview Questions That Expose #1 Prospects

   Hiring agents for your call center can be hard. You publish one job posting, receive a mountain of applications, and your real...

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2. How To Improve Call Center Agent Performance? Competition

   Competition is a natural part of human nature, but it’s not a natural part of call center operations. That said, if you...

   The post How To Improve Call Center Agent Performance? Competition appeared first on The Daily Egg.

3. 5 Steps to Make Chatbot Call Center Convos Feel Human

   Although chatbots can be extremely helpful for call centers on the backend, they still don’t have a great reputation among customers. Simply...

   The post 5 Steps to Make Chatbot Call Center Convos Feel Human appeared first on The Daily Egg.

4. How to Reduce Hold Time in a Call Center in 1 Swift Action

   There are a lot of ways you can reduce average hold times in your call center. Some involve complicated, multi-step processes that...

   The post How to Reduce Hold Time in a Call Center in 1 Swift Action appeared first on The Daily Egg.

5. Out of All The Ecommerce Challenges, These 7 Are Fatal

   While the B2C ecommerce industry grows at a compound annual rate that’s already over 10% per year, individual online retailers continue to...

   The post Out of All The Ecommerce Challenges, These 7 Are Fatal appeared first on The Daily Egg.