CMS Wire
All the Content Management, Web Publishing and Enterprise 2.0 news you can handle. We think about content and dwell upon collaboration.
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TP in Africa: Established Presence, Endless Service Potential
With decades of expertise in service delivery from Africa to the world’s most iconic global brands, TP is your reliable partner for expanding into the region.
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Say It Ain't So! Why Emojis Undermine the Science of Good Email Marketing
What started as harmless decoration has become a measurable drag on clarity, trust and conversion.
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Why Agentic AI Is the Next Step in Customer Journey Orchestration
The customer journey gets smarter when AI agents can think, remember and act autonomously.
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The Best Customer Experiences? Ones You Don’t Expect
Sometimes the moments that matter most aren’t planned — they’re the unexpected gestures that turn good service into lasting loyalty.
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The Complete Guide to Customer Journey Mapping
Journey mapping has evolved in 2025—AI, emotion and real-time orchestration now power customer experience strategy.
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