CMS Wire
All the Content Management, Web Publishing and Enterprise 2.0 news you can handle. We think about content and dwell upon collaboration.
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The CX Leader’s Guide to Microsoft Ignite 2025
Ignite revealed agents that automate routing, triage, logic repair and onboarding—reshaping how CX teams scale.
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Gemini 3 Raises the Bar for AI: What It Means for CX and Marketing Leaders
Google’s newest model brings deeper reasoning, multimodal intelligence and agentic automation—resetting expectations for what AI delivers for CX.
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Iterable Adds MCP Server to Agentic Marketing Suite
New MCP Server enables natural-language actions across Iterable's marketing and customer engagement workflows.
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8x8 Launches AI Summaries Viber Integration for CX Suite
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Five9 Launches Genius AI Updates to Scale Customer Experience
Suite adds AI for routing, quality and analytics with new digital engagement tools.
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