iSixSigma

• Turning Executive Vision into Actionable Cybersecurity Measures

  How do you turn upper management’s goals into concrete cybersecurity measures? For all the talk and pageantry, when it comes time to put rubber to the road, you need a plan. While you can certainly align your security team’s planning with your organization’s overall strategic goals, it isn’t quite as straightforward as you […]

• Projects Missing the Mark? How Agile Restores Focus on Customer Value

  In any business, no matter what you are delivering to customers, whether it’s widgets, computers, or automobiles, the focus should first and foremost be on customer value. This is the reason you have customers, and if there is any reason why this customer value breaks or the customers no longer see a reason […]

• Combining Lean and Agile to Build Resilient Cybersecurity Operations

  Lean and Agile make for a potent combination when considering any cybersecurity operations. When taking a look at these two disparate methodologies, you’d be forgiven for thinking they might be ill-suited for building a culture of security. That said, finding the synergies between the two enables a more resilient, efficient organization that readily […]

• Daily Kaizen Practices for Stronger Cybersecurity Posture

  Integrating some regular Kaizen practices into your security department is a powerful foundation. Rather than relying on the likes of regular audits and penetration testing to see where vulnerabilities might lie, daily, incremental changes can lead to sustainable and lasting improvements. Cybersecurity itself is taking the utmost precedence when looking at the state […]

• Raising the Bar on Call Center Service

  For any company that wants to earn customer loyalty and return business, raising the bar on customer service is the way to go. While low prices and an easy return policy can help a business get really far with customers, it’s the situations that happen when a customer has an issue that really […]