piu.banerjee@gosigmaway.com
SigmaWay Blog
SigmaWay Blog tries to aggregate original and third party content for the site users. It caters to articles on Process Improvement, Lean Six Sigma, Analytics, Market Intelligence, Training ,IT Services and industries which SigmaWay caters to
Contact Center Predictions For 2015
Contact center managers should improve efficiency, reduce costs, and get good agent training, reduce turnover and, above all, an outstanding service experience as defined by the customer. Matt Lautz (CorvisaCloud, President), writes in his article link about some contact center predictions for 2015: http://www.callcentertimes.com/Home/tabid/37/ctl/NewsArticle/mid/395/CategoryID/1/NewsID/931/Default.aspx
Stay Informed
When you subscribe to the blog, we will send you an e-mail when there are new updates on the site so you wouldn't miss them.
About the author
Sigma Connect
Comments