SigmaWay Blog
SigmaWay Blog tries to aggregate original and third party content for the site users. It caters to articles on Process Improvement, Lean Six Sigma, Analytics, Market Intelligence, Training ,IT Services and industries which SigmaWay caters to
Multi-channel contact center
In an article we get to know about Multi-Channel contact center. Many of the contact centers are faced with situations in which single-channel communicators aren’t able to effectively communicate with their customers because they aren’t using the customers’ channel of choice. In order to overcome this situation, multi- channel communication is used. Here are some other ways a company can use multichannel contact to improve contact center: 1. Define the right customer experience, 2. Plan for proper resource utilization, 3. Identify measurable gains, 4. Manage service agent morale.
Read more at: http://www.business2community.com/customer-experience/4-ways-win-multi-channel-contact-center-0888012#!QCOE3
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