New Call Center Technology For Visually Impaired Call Center Agents

TCN, a cloud based call center systems provider, is making its product Platform 3 Vocal Vision to work with Job Access with Speech (JAWS) technology, which allows visually impaired call center agents to navigate TCN's cloud-based contact center suite. This will help to improve agent productivity and also create new employment opportunities for the visually impaired. JAWS assists computer users with visual impairment to operate a mouse and Vocal Vision helps the agent navigate Platform 3.0's workflows via hot keys that use JAWS functionality during both incoming and outgoing calls, while audible tones signal the connection of an incoming call. Features of Vocal Vision support incoming and outgoing calls, agent dashboard along with reporting and call analytics. Read more at: http://betanews.com/2014/12/02/new-call-center-technology-adapts-to-visually-impaired-employees/