Most of us must have heard these sayings – “Customer is the King” or “Customer Satisfaction should be the Top Priority”. We surely focus on satisfying customers but, what we sometimes fail to remember is the fact that the route to customer satisfaction goes via employee satisfaction. Thus, essentially, employee satisfaction should be considered as “the key focus area” for any organization.

Satisfied and loyal long term employees are an asset for the organizations. One way of enhancing employee satisfaction and thus customer satisfaction is by creating a digital workplace with intranet as its hub. Kevin Conroy, Founder and President of Blue Rooster, in his article at cmswire.com, has talked about the importance of employee satisfaction and has also listed out few steps that need to be taken before creating intranet for the organization. They are:

• Talk to employees
• Consider the user experience
• Map the top priority use cases and how they affect customers
• Define metrics
• Build an employee and customer-centric culture

So, creating a digital workplace with an enthusiastic consent of employees will eventually lead to gain of customers for life.

To know more, please visit the following link:

http://www.cmswire.com/social-business/creating-employees-for-life/

Digital workplace is the new norm today. We don’t do our work at one place today or on only one device. We carry our work with us as we move by transferring it to the device that’s most accessible. Smartphones, laptops, desktops, tablets etc. are some of the devices where ore work is saved. This is called Enterprise Mobility. But, with the increase in enterprise mobility, security has again become a big problem.

Dionisio Zumerle, Research Director, Gartner, has pointed out three key factors that need to be addressed to bridge the gap between enterprise mobility and effective security for business information. They are:

• People
• Process
• Technology

Thus, efforts need to be focused on developing information security models applicable for this multiple device systems while keeping in mind the above stated factors.

To know more, please read the following article at Forbes:

http://www.forbes.com/sites/gartnergroup/2015/06/10/mobile-security-challenges-in-the-age-of-digital-business/

Nowadays technology has thoroughly engulfed the workplace. Its strategic adoption and meaningful application by the typical worker is just the beginning. The shape of digital workplace will change in recent days. To know the change of the digital workplace, go through the article by Dion Hinchcliffe, an expert in information technology, business strategy and next-generation enterprises.

http://www.zdnet.com/examining-the-digital-workplace-in-2014-7000026781/