Lack of knowledge sharing and transparency are the challenges faced by organizations nowadays. It was found in a research that 86% of the employees and managers blame workplace failures on a lack of collaboration, and 97% believe that information flow within a team directly affects project outcomes. Here ERP solutions come to the rescue. It is critical for small & medium sized business. ERP solutions helps in lowering and improving customer retention. Organizations can benefit from the implementation of the right ERP which include improved collaboration, transparency, employee satisfaction, and team outcomes. To know about key ERP benefits, follow:  : http://it.toolbox.com/blogs/inside-erp/simplify-employee-collaboration-in-smbs-with-erp-69798

Most of us must have heard these sayings – “Customer is the King” or “Customer Satisfaction should be the Top Priority”. We surely focus on satisfying customers but, what we sometimes fail to remember is the fact that the route to customer satisfaction goes via employee satisfaction. Thus, essentially, employee satisfaction should be considered as “the key focus area” for any organization.

Satisfied and loyal long term employees are an asset for the organizations. One way of enhancing employee satisfaction and thus customer satisfaction is by creating a digital workplace with intranet as its hub. Kevin Conroy, Founder and President of Blue Rooster, in his article at cmswire.com, has talked about the importance of employee satisfaction and has also listed out few steps that need to be taken before creating intranet for the organization. They are:

• Talk to employees
• Consider the user experience
• Map the top priority use cases and how they affect customers
• Define metrics
• Build an employee and customer-centric culture

So, creating a digital workplace with an enthusiastic consent of employees will eventually lead to gain of customers for life.

To know more, please visit the following link:

http://www.cmswire.com/social-business/creating-employees-for-life/

Maximizing ROI has become the ultimate goal for Marketers. Increasing visibility, likes, followers and tweets seems to be the major indicators. Daniel Newman, author of The Millennial CEO and a Forbes contributor, in an article in Forbes term these indicators as vanity metrics which distract marketers from the actual story. Rather than measuring likes, focus should be on how many of the likes were converted into new customer and other measures which go beyond customer acquisition and sales that will help discern their real growth story. 

He lists out 7 things that marketers should measure: 

• Top of funnel conversions

• Engagement

• Customer satisfaction

• Customer Retention 

• Employee satisfaction 

• Employee retention 

• Attributable Revenue

For more on this, follow the link http://www.forbes.com/sites/danielnewman/2015/05/12/7-things-marketers-should-measure-big-data-can-help/

Change management is a systematic approach while dealing with change, both from the perspective of an organization and on an individual level. For successful change management an organization needs the satisfaction of employees. According to Jeffrey Liker (President, Liker Lead Advisors), most of the organizations are looking for lean transformation and they are facing problem while transforming as they focus in reasoning process. Read more at: http://www.industryweek.com/change-management/change-management-and-lean-transformation

An important application of analytics is Tax Analytics, which helps organizations, think differently about tax related issues and, thus, facilitates new approaches to improve business outcomes. A new function of tax analytics is to improve the understanding and management of the tax implications associated with short-term business travel. It helps businesses track travel of employees, identify areas of concern in states or countries, address locations of concern, and enhance payroll delivery by analyzing global travel-related data and potential tax implications. This creates a win-win situation for both the parties- the business and the employees traveling on behalf of the organization as it leads to cost reduction for business and satisfaction for employees.

To know more, read this interesting article by Beth Mueller, U.S. Tax Analytics Leader, Deloitte Tax LLP, in The Wall Street Journal:

http://deloitte.wsj.com/cio/2015/04/16/tax-analytics-spotlight-on-business-travelers/

The Bring Your Own Device (BYOD) is responsible for giving rise to the current trend in enterprise mobility. Mobility improves employee productivity, employee satisfaction, and decision making and is an extension of customer relationship management (CRM). Petra Jorgenson (Analyst with Studio B), writes about some points which one needs to consider before one allows employees to access system from their personal devices. Read more at: http://it.toolbox.com/blogs/insidecrm/3-things-you-need-to-consider-to-support-mobile-crm-in-a-byod-environment-66153