According to Bjorn Cumps (digital banking professor and director of the Centre for Financial Services at Vlerick Business School), retail banks would find it very challenging to increase net bank income because of the recent financial crisis. So, the only way these banks can look for possible future growth is via technology. Retail banks have been testing with new technology like mobile banking apps, prepaid cards, QR-code based payments, digital advisors, social media analytics tools and location-based services etc. The true winners in retail banking will not be the ones who approve new technology but is the one with new financial ecosystem, including tech companies, energy companies, retailers, real estate agents, notaries, lawyers and many other service providers, offering integrated services that create genuine customer value. Read more at: http://www.theguardian.com/sustainable-business/2014/oct/07/retail-banks-growth-hopes-technology-value-customer-apple-pay