Companies can maintain customer support department to answer customer doubts and problems in social networking websites like Twitter and Facebook. Answers to customers should be quick and within few hours of posting. We can implement softwares that can be synchronized with Facebook, to manage private messages and posts, and to keep track of customer service questions & problems and also to serve requests. Some of these softwares are Sales Force Desk, Happy Fox etc. One can use the Facebook page to spread the problems associated with that particular product and other product issues. Social space provides a platform to make people aware of the product defects. It will demonstrate the business house's willingness to take responsibility for mistakes making fans aware of the present business scenario and maintaining transparency. Some brands often offer their fans monthly exclusive deals and some host frequent giveaways. To know about this aspect follow Jim Belosic (CEO of ShortStack)'s link: http://www.socialmediaexaminer.com/social-customer-service-facebook/ .

While considering Software-as-a-Service (SaaS) solution versus a traditional on premise software application, several factors should be kept in mind  at the time of calculating total cost of ownership and ROI. Both software providers and customers can be benefitted from the efficiency of the cloud's economic model. TO know about SaaS pricing, please go through the following link:

http://www.business2community.com/cloud-computing/saas-pricing-compare-cost-premise-vs-saas-0847567#!OHXf2

Red Hat aims to reduce the search time &solution search cost for customers with its OpenShift Marketplace. Customers will be able to easily find the information, tools and community they need to discover and procure the right solution. They will be able to securely access and manage leading OpenShift application technologies from a single location. Customers and developers will be able to easily search for third-party OpenShift solutions and add-on productivity offerings, including database, email delivery services, messaging queues, application performance monitoring, all managed from a central location.As more developers use enterprise PaaS for an increasing array of applications, a key to their success is a vibrant and robust partner ecosystem. OpenShift’s current partner ecosystem uses the OpenShift Cartridge specification method to link key technologies and services into applications built on OpenShift, giving customers access to a variety of offerings from cloud industry leaders.Will Shulman, CEO and co-founder, MongoLab, said "We're extremely excited to offer fully-managed MongoDB through the OpenShift Marketplace. Red Hat users will be able to quickly integrate MongoDB into their application and focus on product development instead of operations."

To read more, visit the following link:

http://www.newswiretoday.com/news/141770/

It is evident that Amazon Web Services trades at a discount relative to other cloud companies despite higher sales growth.Should infrastructure as a service (IaaS) players like AWS always opt for discounting option as like application-based peers?That argument was floated by Oppenheimer analyst Jason Helfstein, who raised his price target for Amazon shares based on a few moving parts.

To read more, visit Larry Dignan‘s article by clicking on the following link:

http://www.zdnet.com/amazon-web-services-whats-it-worth-7000027433/