Use of digital assistants or chatbots helps to provide more personalized customer experience. It also can benefit business’s internal and external matters significantly. Implementing AI in Chatbot can improve workflow and help in communication among team members. It can handle logistics and supply chain. It can also help in enhancing decision making and regular important processes across their organizations. Read more at: https://www.entrepreneur.com/article/295157

A provider of loan portfolio and risk management solutions to bank and credit unions, has declared the integration of the solutions to their clients with the popular CRM systems. This reduces the no. of errors made by the loan departments as they no longer will enter the same data into multiple systems. U.S banks and credit unions are already taking advantage of these applications like Workflow, Credit Analysis and Loan administration which enables them store and analyse all loan and borrower information. To read more follow: - http://it.toolbox.com/blogs/insidecrm/crm-system-integration-offered-by-bank-software-provider-73886