SigmaWay Blog

SigmaWay Blog tries to aggregate original and third party content for the site users. It caters to articles on Process Improvement, Lean Six Sigma, Analytics, Market Intelligence, Training ,IT Services and industries which SigmaWay caters to

Big data boom leads to the rise of the Chief Data Officer

Analyst, Gartner thinks that the growth in big data and its related technologies will increase the demand of Chief Data Officer (CDO) along with Chief Information Officer (CIO) by the end of the year 2014. 17% of organizations will hire CDO. Big data has made the role of CDO very significant and it is as important as the role of CIO. To know more on the importance of CDO in any organization, go through the following article written by Colin Barker, senior reporter at ZDNet in London:

http://www.zdnet.com/big-data-boom-leads-to-the-rise-of-the-chief-data-officer-7000025795/

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Skills necessary for big data team

Most companies are trying to figure out how to use big data more efficiently. They are also in search of the skills which can be helpful in extracting proper business insight from piles of data. A survey of senior managers revealed that along with technical skills, some other skills are also necessary. To know more about these skills, follow the article by Colin Barker, senior reporter at ZDNet in London:

http://www.zdnet.com/what-skills-do-companies-really-want-on-their-big-data-team-7000025945/

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Cost Explorer: Cloud cost tracking tool from Amazon Web Services

Amazon web services is designing tools to help users track cloud usage & spending pattern in a much easier way. Cloud tracking ability is the new front in the feature competition among cloud services. In addition to the just-launched Cost Explorer by Amazon Web Services, for example, Google unveiled a beta version of Cloud Pricing Calculator in February to estimate costs and needs for computing power, storage, memory or other resources. According to Parmita Mehta, technical program manager at AWS, there were several things the first release focused on. One is simplicity, so that sign-up can be accomplished with a single click, and the tool runs in the browser. She said, “Cost Explorer shows you your current month's spend and automatically pre-populates your last 4 months of AWS spend so you can visualize your AWS costs, and start analyzing trends and spending patterns”.

To read more, visit the following link:

 

http://www.toptechnews.com/story.xhtml?story_id=023002KGT582

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Big data: What to trust – data science or the boss's sixth sense?

Guy Cuthbert, managing director at visual analytics firm Atheon Analytics, says that many of the firms selectively choose data to back up currently held views, which is just opinion based decision-making. The firms usually prefer to take decisions using untested opinions rather than data science. By applying data science, firms can deliver insights which are intrinsically more valuable than what they have today.To know more on data science, go through the article of Toby Wolpe, senior reporter at ZDNet in London:

http://www.zdnet.com/big-data-what-to-trust-data-science-or-the-bosss-sixth-sense-7000026550/

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Happy employees: Improving customer loyalty

An article by Jodi Beuder, valued contributor to Business 2 Community, conveys that a company must place a priority on having well-trained, happy employees who can understand how to deliver outstanding customer service and in turn improve the customer relationship. He also mentioned few steps which will enhance the process.

Read more at http://www.business2community.com/customer-experience/improve-customer-loyalty-create-happy-employees-0849156#!EirPI 

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Heartbleed: Open source's worst hour

Heartbleed is an open source bug. It is the biggest failure in open source software till date. An OpenSSL programming mistake opened a security hole in a program that affected hundreds of millions of websites, who relied upon it for their fundamental security. A programming blunder enabled attackers to pull down 64k chunks of "secure" server memory. The open source method remains as good as ever when used correctly.

To read the article by Steven J. Vaughan-Nichols, experienced writer of technology and business of technology, follow http://www.zdnet.com/heartbleed-open-sources-worst-hour-7000028420/

 

 

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Can your customer experience overcome the switching economy?

Despite having huge data and insights into consumer desires and preferences, companies are still facing problems due to rising churn or switching rates among their customers. According to a recent study, it was found that 75% of customers are now using one or more online channels when researching about companies' products and services and 33% use mobile devices to access these online channels.

To know more about customer experiences, visit Remy Claret (Product Marketing Director at Genesys)'s, link http://blog.genesys.com/blog/2014/04/14/can-customer-experience-overcome-switching-economy/

 

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Mongo DB 2.6 hits general availability - so what's in it?

Mongo DB announces its latest open source NoSQL database release 2.6. This release introduces greater automation features like incremental backup, point-in-time recovery, monitoring, visualization and alerts on more than 100 parameters in order to improve provisioning and management. Users can access network resources more efficiently along with an integrated text search in 15 languages with the help of Mongo DB query language. To know more about the features and efficiency of this release, follow the article of Toby Wolpe, senior reporter at ZDNet in London:

http://www.zdnet.com/mongodb-2-6-hits-general-availability-so-whats-in-it-7000028148/

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ISO 9000: Quality management

ISO 9000 family addresses various aspects of quality management. It provides guidelines to organisations ensuring that their services and products consistently meet customer requirements. To know more about the latest version of ISO 9000 (ISO 9001: 2008), follow:

http://www.iso.org/iso/home/standards/management-standards/iso_9000.htm

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IVR: A friend of you in reducing your operational cost

Handling phone calls to serve your customers is definitely important for your company. But, have you ever calculated how much it costs you? A research by ContactBabel, shows that for making a live agent call, it costs you £ 3.87 in average!

Interactive Voice Response (IVR) can be effective in reducing this cost. According to the report, it can bring down your operational costs by 6 times. Also, with increasing usage of smartphones, a new type of IVR menus can be provided known as Visual IVR, where a caller can navigate a visual IVR menu between 4 and 5 times faster than a traditional audio IVR menu. The direct impact will be enhanced customer experience.

Read at http://www.callcentrehelper.com/ivr-self-service-costs-6-times-less-than-a-phone-call-59403.htm for more research findings on how IVR can help you reducing your costs.

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Dropbox: beyond storage and collaboration apps

An article by Zach Miners, news reporter of IDG news service, spoke about how the cloud storage and file sharing vendor, Dropbox, is expanding its scope beyond photo management and document collaboration. He also mentioned that when Dropbox users work together on a PowerPoint, Excel or Word file, Dropbox will display visual cues to alert them when someone else edits and then syncs the changes. Dropbox also incorporates a chat service in the Microsoft software's interface.

 

 

For more information visit http://www.itworld.com/internet/413888/dropbox-diversifies-beyond-storage-photos-collaboration-apps

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What Is Platform-As-A-Service?

Mark Russinovich, Member, Microsoft Azure team, said he sees PaaS as “writing code that is integrated with a runtime environment, as opposed to code that is dropped into a virtual machine that's sitting on a bare-metal server, a legacy kind of server. That is the key differentiator point. The software knows something about the environment it is running in”. In a panel on "The Future of PaaS in an IaaS World" at Cloud Connect Summit, with a high level of disagreements among panel members, much has been revealed about PaaS.

To read more, visit the following link:

 

http://www.informationweek.com/cloud/platform-as-a-service/what-is-platform-as-a-service-experts-disagree/d/d-id/1141665

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Exploring PaaS: Platform-as-a-Service

As industry experts suggest, PaaS solutions can make things easier and accelerate the drive towards business goals. It leads to the question that why they are not as popular as IaaS and SaaS? One has to explore the history of PaaS solutions to get the answer! PaaS, unlike IaaS and SaaS, is still relatively new and simply does not yet have the share of mind that other cloud technologies enjoy. It is also a fact that some initial PaaS offerings did not quite hit the mark, as they were too narrowly focused and not able to offer everything what organizations may have needed. PaaS solutions, particularly those developed within the open-source community, are highly modular and flexible while remaining very secure. This gives organizations the option to plug and play as necessary. PaaS solutions allow for simplified, yet powerful development, but this is where things can get a bit tricky. Too much flexibility could impede accelerated development, which is counterproductive.

Gordon Haff, from Cloud Product Strategy team, Red Hat, reveals more about PaaS in his recent article. To read, visit the following link:

 

http://venturebeat.com/2014/03/27/why-your-company-shouldnt-pass-on-paas-to-develop-new-apps/

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Cloud Technology: the future of Commodities Trade and Risk Management

In a recent research by Commodity Technology Advisor, an analytical firm covering the ETRM and CTRM markets; it was found that cloud technology will be the next big thing for Energy and Commodities Trade and Risk Management (E/CTRM) solutions. More firms are accepting this technology replacing the on premise software model once preferred by companies. Cloud technology also helps in quicker realization of ROI. Other factors which help in accepting cloud technology are: speed of implementation, ease of integration, centralized vendor support and device mobility.

To read more why more firms are switching to cloud technology, follow the link below:

http://www.commodities-now.com/reports/technology/16598-future-of-commodities-trading-secure-in-the-cloud.html

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CloudMapper: a visual monitoring service for Amazon Web Services

The CloudMapper VMS application can be deployed with an Amazon Web Services AMI, on-premises or in a hybrid environment. This application can monitor 337 health metrics on AWS. Most enterprises use AWS in some way, but faced trouble capturing the cloud service's various metrics. With AWS rolling out new services and features rapidly, monitoring became more complicated. With a proper mechanism to address this issue, it took 2 long years to launch the visual monitoring system- CloudMapper.

According to the developer ScienceLogic, CloudMapper can be used for:

·         Spot expensive AWS resources;

·         Aligning security policies with virtual private clouds;

·         Uptime; 

·         Selecting the best zone to use;

·         Visibility into AWS.

To read more, visit

 

http://www.zdnet.com/sciencelogic-launches-cloudmapper-tracks-aws-performance-costs-7000027935/

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Striving for secure unified communications!

Unified communications platforms can be seen not necessarily as end points, but as beginning points for intrusion. It is a growing concern for organizations today. According to Kevin Riley, chief technology officer, Sonus Networks, as landscape architecture surrounds Unified Communication systems, emphasizing more on security is needed. A recent survey by the CIO Playbook reveals that 31% of organizations considered security and privacy issues to be a key challenge while implementing unified communication system. This concern is because integrating platforms requires opening up ports to enable the flow of data, which means additional unwanted traffic is able to flow freely. However, organizations can take precautions, like installing session border controllers (SBCs) to close ports that are not required and protect their networks from dangerous traffic.

To read more, visit the following link:

 

http://searchunifiedcommunications.techtarget.com/feature/Striving-for-secure-unified-communications

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Reaching for the cloud: India's SaaS Journey

Few years ago, Internet marketing in India would have meant designing On-Premise solutions for activities such as CRM or ERP. Products and tools from global software vendors were available, but integration and customization often meant huge expenditure. Today, with the SaaS delivery model, software and related data are centrally hosted on the cloud and can be accessed through a Web browser, resulting in better operations with significantly less expenditure. Migrating to a SaaS model makes sense for an e-commerce company, but it is also relevant for a company which deals in the age-old business like auto loans. A principal reason for such industry-wide demand of SaaS is its ability to make decisions faster. Sunil Padmanabhan, research director for Gartner in India had said recently that "SaaS is extremely real in India and there is a large critical mass in adoption”.

To read more, visit reputed journalist Rajiv Rao’s article by clicking on the following link:

 

http://www.zdnet.com/in/reaching-for-the-cloud-indias-saas-journey-7000023820/

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Customer Relationship Management: A new wave

Customer Relationship Management (CRM) software which helps to monitor your customer relationship before and after the sale of your products and/or services is on the rise and it is expected to grow steadily over the next few years. Thanks to Internet of Technology (IoT), its emerging trends can make way of some serious innovations and investments in CRM space in a very short time. To stay ahead in the winning race, it is vital that you should focus on it.

There are some reasons to do so. At present, CRM zeroes in on employees’ efforts facilitation to help the customers. But in the next few years, a shift in the paradigm will take place roping in advanced analytics. With this, you can be able to predict customer happiness and behavior. Then you will be able to use Big Data to use the numbers that can help you to respond to customers’ wants and needs and in some cases even before the customers are aware that they need your service!

So, are you ready to hop on the new trend? Read more on the new trend here: http://midsizeinsider.com/en-us/article/the-internet-of-things-will-revolutioniz .

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Heartbleed web security bug: What you need to know

OpenSSL is a popular cryptographic library used to digitally scramble sensitive data as it passes to and from computer servers so that only the service provider and the intended recipients can make sense of it. If an organisation employs OpenSSL, users see a padlock icon in their web browser - although this can also be triggered by rival products. Google Security and Codenomicon - a Finnish security company - revealed on Monday that a flaw had existed in OpenSSL for more than two years that could be used to expose the secret keys that identify service providers employing the code. They said that if attackers made copies of these keys they could steal the names and passwords of people using the services, as well as take copies of their data and set up spoof sites that would appear legitimate because they used the stolen credentials. This vulnerability allows anyone on the internet to read the memory of the system protected by the bug-affected code. In this way, they can get the keys needed to decode and read the data, according security researchers at the Finnish firm Codenomicon who discovered it. The bug is independently discovered recently by Codenomicon and Google Security researcher Neel Mehta. The official name for the vulnerability is CVE-2014-0160.

To read more, visit:

http://www.cbc.ca/news/technology/heartbleed-web-security-bug-what-you-need-to-know-1.2603988

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Making your call center customer experience modernized

You may think that a call center business is pretty simple. But, as customers are changing their interaction behaviors, modernization of call centers is an imperative point of today’s business. Customer retention is an important parameter here and you must aim to reduce it to as minimum as possible because a slight reduction in it can benefit you by reducing your cost to a considerable extent. While looking at your call center business, you must aim for its effectiveness and must ensure that it is productive. But, the question is how should you go for it?

Mary Velan, author at Business 2 Community gives you some tips to revamp your call center customer experience from scratch. Read them here: http://www.business2community.com/customer-experience/4-tips-modernize-call-center-customer-experience-start-finish-0840687#!DylE3 .

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