In order to become premier international financial company in the next millennium, Citibank, a Citigroup company, implemented quality initiatives to provide quick customer service anywhere in the world. They took the challenge of implementing Six Sigma to improve customer satisfaction by using methodologies like cycle time reduction (CTR), coupled with detection of defects using Six Sigma methods which resulted in significant improvements in process timeline, cash management and customer loyalty and satisfaction. To read more about this aspect please visit Rochelle Rucker’s (a freelance writer and publicist for Motivators Inc) article link as given below.

http://www.qualitydigest.com/dec99/html/citibank.html

Nowadays patients are demanding more and higher quality healthcare provisions. These have posed challenges to the healthcare facilities. Insurance companies in the healthcare sector are striving to keep claims at minimal. In most of the cases, these companies bear a negative perception in the minds of patients which forces them to leave hospitals prematurely. Also, they do not get critical treatments or medicines.

However, a shift is taking place with Lean Six Sigma’s holistic approach. Insurance companies are now looking for effective ways to bring their costs down while at the same time providing medical cover for improved healthcare provisions.

CIGNA, a health insurance company describes how it is using Six Sigma to bring down medical costs while simultaneously improving the outcomes. To know about it, please click here: http://ciaranmay.files.wordpress.com/2011/06/focusing-power-of-ss-in-healthcare-insurance-industry.pdf

Six sigma can help healthcare providers to improve patient care and reduce uncertainty for care givers. This article speaks about how six sigma can be introduced in healthcare industry and improve the quality of care givers.

For more details please visit http://www.isixsigma.com/industries/healthcare/applying-six-sigma-patient-care

In the Six Sigma domain, 5S Program is a valuable continuous process improvement in reducing waste. The process of 5S was started in Japan to engage process teams. The 5S consist of: Sort – Straighten – Scrub – Standardize – Sustain. For an effective 5S program, it is important that all the steps are carried sequentially. Also, it is important that the management must motivate its employees to carry the 5S Program on a regular basis and must review the processes from time to time.

To know more on how a 5S Program helps to add value to the organizations, follow the link http://www.isixsigma.com/tools-templates/5s/a-model-for-implementing-a-5s-program/?type=LINL .