You can improve user engagement by using your customer relationship management (CRM) platform. It should become an ongoing process as new features are available, and your business thereby can improve your sales and marketing practices. Here are some ways to improve user engagement with your CRM solution: Involve Stakeholders at All Levels in the Design of the CRM Solution, Roll Out Features Incrementally, develop a CRM Journey for Users, Provide CRM Training Support, reward your CRM Advocates and Power Users and Promote Information Sharing Within the CRM User Base. Read more at: http://it.toolbox.com/blogs/insidecrm/improve-crm-user-engagement-78815