On premise CRM solutions are fading away and cloud-based CRM systems are the future.  According to Jim Desler, director of corporate communications for Microsoft, “The cloud opens up new possibilities and benefits for our customers”. Most software benefits from the cloud model, but the gains from placing CRM in the cloud are finding more customers. This article link describes reasons why businesses are moving to cloud CRM and how the cloud has changed the space. Read more at: http://it.toolbox.com/blogs/insidecrm/five-ways-the-cloud-changes-crm-71206