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Improving customer service through automation

Customer service is very important for any sales team but, they can be overwhelmed by poor ticket deflection and routing. They are equipped with all answers but, if they need to sort through through issues outside of their filed, then they are not maximizing the ways in which they can help customers. This is where ticket deflection and routing come in to make the most of the time and effort of your customer service personnel. This article explores the ways ticket deflection and routing can help customer service teams. They are: Automated routing improves efficiency, Ticket deflection increases self-service usage, Quick self-service access makes it easier to meet SLAs and Sentiment analysis for smarter routing. Read more at:


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Tuesday, 14 July 2020
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