SigmaWay Blog

SigmaWay Blog tries to aggregate original and third party content for the site users. It caters to articles on Process Improvement, Lean Six Sigma, Analytics, Market Intelligence, Training ,IT Services and industries which SigmaWay caters to

Making Sense of Unstructured Customer Data

CRM systems are used in organizations all over the world to collect and maintain data about customers and prospects in a structured form. However, what about the huge amount of data that is present in vague formats before it is structured in CRM systems. "Content Intelligence" is a natural language processing system that extracts meaningful data from E-mails, reports, customer interaction meeting minutes and assigns metadata to the content for ease of access by the CRM system users. This reduces a lot of workload for them as they do not have to read through vast amounts of customer interaction data. For more visit:


Rate this blog entry:
Intelligent Voice Response Systems for Customer Ce...
Safeguarding Data Assets

Related Posts



No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Wednesday, 05 August 2020
If you'd like to register, please fill in the username, password and name fields.

Sigma Connect

sigmaway forums


Raise a question

Access Now

sigmaway blogs


Blog on cutting edge topics

Read More

sigmaway events


Hangout with us

Learn More

sigmaway newsletter


Start your subscription

Signup Now

Sign up for our newsletter

Follow us