CRM systems are used in organizations all over the world to collect and maintain data about customers and prospects in a structured form. However, what about the huge amount of data that is present in vague formats before it is structured in CRM systems. "Content Intelligence" is a natural language processing system that extracts meaningful data from E-mails, reports, customer interaction meeting minutes and assigns metadata to the content for ease of access by the CRM system users. This reduces a lot of workload for them as they do not have to read through vast amounts of customer interaction data. For more visit:

http://it.toolbox.com/blogs/insidecrm/harnessing-unstructured-data-for-crm-68008