SigmaWay Blog

SigmaWay Blog tries to aggregate original and third party content for the site users. It caters to articles on Process Improvement, Lean Six Sigma, Analytics, Market Intelligence, Training ,IT Services and industries which SigmaWay caters to

Predictive Analytics in Call Centre

Call centres have started to explore new avenues using predictive analytics which improves their overall effectiveness and streamlines their operations. Traits that best prepare a person as a call centre representative are not clearly evident to officials but predictive analytics has made it possible to identify such traits. Call centres are merging CRM data into predictive analytics models as CRM has played a vital role in most organizations. The approaches used include analyzing variables contributing to customer discontent, building an automated system to transfer calls to representatives with varied expertise etc. Predictive analytics have been transforming industries and benefitting the aging ones by bolstering customer satisfaction and reducing churn rates.

Read More at:


Rate this blog entry:
Benefits of Big Data in Fintech Services
Artificial Intelligence in Religion


No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Friday, 14 August 2020
If you'd like to register, please fill in the username, password and name fields.

Sigma Connect

sigmaway forums


Raise a question

Access Now

sigmaway blogs


Blog on cutting edge topics

Read More

sigmaway events


Hangout with us

Learn More

sigmaway newsletter


Start your subscription

Signup Now

Sign up for our newsletter

Follow us