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Achieving a Continuous Improvement Culture

The reason behind continuous increase in efficiency and productivity for some businesses is their clear focus on a culture of continuous improvement and innovation. In majority of the cases, the reasons behind weak process culture are- lack of staff management, little or no collaboration among employees along with low morale, and unhelpful business process documentation. Fortunately, this weak process culture can be fixed. The fixing process starts with demonstration of active leadership. This requires some engagement and communication with the staff like celebrating the successes, making communication personal and fostering healthy competitions, and using discussion threads along with the ‘like’ button for feedback. The other fixing step is to Appoint Chief Process Officer(CPO) and process champions to communicate their vision of improvement to the entire staff, and substantiate it with evidences. All this can’t be successful until the real process owners, i.e., those responsible for operating the process efficiently, are not empowered. Read more at:

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