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Lean Six Sigma: A way to improve call center operations

An article by Robert Gettys, operation and quality consultant, explains how Lean Six Sigma is helping call centers to improve their operations and streamline their processes. Lean Six Sigma helps in detecting problem and causes due to which problem occurred. By using Lean Six Sigma tools we can resolve the issues working as a deterrent to proper operations   and also carry out regular checks to ensure that everything is hunky and dory in operational processes.

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Basics of DFSS
Bank Call centers going the Six Sigma way

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Wednesday, 12 August 2020
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